Player Wellbeing

Responsible Gaming — Play Smart, Stay in Control

dhk71 is committed to providing a safe, enjoyable platform for all Bangladesh players. We offer practical tools to help you stay in control of your gaming activity at all times.

Gambling is a form of entertainment. For the vast majority of players on dhk71, cricket betting, slots, and live casino games are a fun way to spend leisure time. However, dhk71 recognises that for a small number of players, gambling can become harmful. Problem gambling does not affect only the individual — it has real consequences for families, finances, and mental health. That is why responsible gaming sits at the heart of everything we do.

All responsible gaming tools offered by dhk71 are available free of charge to every registered player. You do not need a reason to use them — setting personal limits is a sign of awareness, not weakness. We encourage all dhk71 players in Dhaka, Chittagong, Sylhet, and across Bangladesh to use these tools proactively, regardless of whether they feel their gambling is currently problematic.

21+
Adults aged 21 and above only.
dhk71 strictly prohibits underage gambling. All new accounts are subject to identity and age verification. Any account found to belong to a person under 21 will be closed immediately and all associated funds forfeited.
Player Tools

Tools to Keep You in Control

dhk71 provides six built-in responsible gaming tools. Every tool can be activated instantly by contacting our 24/7 customer support team. Increases to limits or removals of restrictions require a cooling-off period to prevent impulsive decisions.

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Deposit Limits

Set daily, weekly, or monthly caps on how much you deposit. Reductions take effect immediately.

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Time-Out

Pause your account for 24 hours, 7 days, or 30 days. No deposits, bets, or withdrawals during the pause.

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Self-Exclusion

Exclude yourself for 6 months to permanently. This is irreversible for the chosen duration — a firm commitment to stop.

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Session Reminders

Set reminders to notify you after a set period of play, showing time spent and amount wagered.

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Activity Statements

Request a full record of your betting and deposit history for any period to review your actual spending patterns.

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Account Cooling-Off

Any request to increase a deposit limit or remove a restriction must wait 24 hours before taking effect, preventing impulsive changes.

Understanding Deposit Limits

Deposit limits are the most commonly used responsible gaming tool on dhk71. They give you a hard ceiling on how much money you can transfer into your account over a defined period. Once you set a limit, it applies immediately to all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following options are available:

  • Daily deposit limit: a maximum amount you may deposit within any 24-hour rolling period.
  • Weekly deposit limit: a maximum amount across any 7-day rolling period, giving you a broader view of your weekly spending.
  • Monthly deposit limit: a maximum across any 30-day rolling period, ideal for players who prefer to budget on a monthly basis.
  • Combination limits: you may set all three simultaneously for the most complete control over your spending across short, medium, and long time horizons.
Important: A reduction in your deposit limit takes effect immediately. An increase to your deposit limit requires a mandatory 24-hour waiting period before it becomes active. This cooling-off rule is designed to prevent impulsive decisions made during a losing streak.

Time-Out and Self-Exclusion

When deposit limits are not enough, dhk71 offers stronger intervention options in the form of time-out periods and self-exclusion. These tools temporarily or permanently close your access to the platform, giving you the space to step back and regain perspective without the temptation of returning during a vulnerable moment.

Time-Out Periods

A time-out is a short-term break from gambling. You may request a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — you cannot log in, make deposits, place bets, or request withdrawals. Any pending withdrawal requests will still be processed during the time-out. Time-outs may be extended but cannot be shortened once activated.

How to Request Self-Exclusion

Self-exclusion is a longer-term commitment for players who feel they need to stop gambling for an extended period. You may self-exclude for a minimum of 6 months, with options up to a permanent exclusion with no end date. To activate self-exclusion, follow these steps:

  1. Contact dhk71 customer support via live chat or email at [email protected].
  2. Tell the support agent that you wish to self-exclude and specify your preferred duration (6 months, 1 year, 3 years, or permanent).
  3. Complete the identity verification step so that our team can correctly apply the exclusion to your account.
  4. Your account will be suspended within one hour of confirmation. You will receive an email confirming the exclusion start date and end date (if applicable).
Please note: Self-exclusion is irreversible for the duration you have chosen. dhk71 will not reinstate a self-excluded account before the exclusion period expires. If you attempt to open a new account while self-excluded, we will close it immediately upon detection.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with problematic gambling behaviour. If you recognise more than two of these in yourself, we strongly encourage you to use dhk71's responsible gaming tools or reach out to our support team.

  • ⚠️Spending more money on gambling than you originally planned, or chasing losses by placing additional bets to try to recover money you have lost.
  • ⚠️Gambling with money that is meant for essential expenses such as rent, food, utilities, or loan repayments.
  • ⚠️Feeling unable to stop gambling even when you want to, or feeling anxious, irritable, or restless when you are not gambling.
  • ⚠️Lying to family members or friends about the amount of time or money you spend on gambling, or concealing your gambling activity.
  • ⚠️Neglecting work, studies, relationships, or personal responsibilities because of time spent gambling or preoccupation with gambling.
  • ⚠️Borrowing money or selling possessions to fund gambling, or experiencing significant financial stress that you link to your gambling activity.

If any of the above describe your experience, please do not wait. Contact our customer support team right away. We are available 24 hours a day, 7 days a week, and our agents are trained to help you access the right tools without judgment.

Protecting Minors

dhk71 maintains a strict 21+ policy. Gambling is for adults only, and we take all reasonable measures to prevent minors from accessing the platform. Every new account is subject to identity and age verification before deposits or bets are permitted. Where we have reason to suspect an account is operated by a person under 21, the account will be suspended pending investigation.

If you are a parent or guardian, we encourage you to take the following steps to prevent underage access to online gambling services:

  • Never share your dhk71 login credentials or device with a minor. Log out of your account when you are finished using the platform.
  • Use device-level parental controls and content filtering tools available on Android and iOS to restrict access to gambling websites and apps.
  • If you believe a minor has created a dhk71 account, contact our support team immediately at [email protected]. We will investigate the matter and take appropriate action without delay.
Need Help?

Get Help — You Are Not Alone

Reaching out for help is the most important step you can take. dhk71's customer support team is available around the clock, every day of the week, to assist players who are concerned about their gambling. Our agents are trained to handle these conversations with sensitivity and without judgment. All communications are treated with complete confidentiality.

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Live Chat Support

Chat with a dhk71 support agent in real time, 24/7. Our agents can activate any responsible gaming tool instantly on your behalf during the session.

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Email Support

Send us a message at [email protected]

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Kaan Pete Roi — Mental Health Helpline (Bangladesh)

Kaan Pete Roi is a Bengali and English-language emotional support helpline available to people in Bangladesh experiencing distress, anxiety, or crisis. If gambling is affecting your mental health, please consider reaching out to them as well as to our own support team.

Our Commitment to Responsible Gaming

dhk71 is more than an online casino and sportsbook — it is a platform built with the wellbeing of Bangladeshi players at its core. We believe that sustainable, enjoyable gambling is only possible when players are informed, empowered, and supported. That is why we train our customer support staff in responsible gaming best practices, why we make our tools available without restriction or fee, and why we cooperate fully with any player who requests help.

We also commit to reviewing and improving our responsible gaming programme on an ongoing basis. As the online gambling landscape in Bangladesh evolves, dhk71 will continue to invest in better tools, better training, and stronger safeguards for all players. Our goal is simple: that every player who chooses dhk71 enjoys their experience safely, within their own means, and without harm to themselves or those around them.