Legal

dhk71 Privacy Policy — Your Data, Your Rights

This Privacy Policy explains how dhk71 collects, uses, stores, and protects personal information provided by players on our platform. We are committed to handling your data responsibly.

Last updated: January 2026

dhk71 ("Platform", "We", "Us") respects the privacy of every individual who uses our online casino and sports betting services. This Privacy Policy sets out the categories of personal data we collect, the purposes for which we process that data, the legal basis for that processing, and the rights available to you as a data subject. This Policy applies to all users of dhk71, including registered players, account applicants, and visitors who browse the platform without registering.

By registering an account or using any dhk71 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, you should not use the platform. We encourage you to review this Policy periodically as it may be updated from time to time to reflect changes in our data practices or applicable law.

Age requirement: dhk71 does not knowingly collect personal data from individuals under the age of 21. If we become aware that data from an underage person has been collected, we will delete it immediately.
Policy Highlights

What This Policy Covers at a Glance

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Data We Collect

Registration details, payment records, device data, and gameplay history.

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Data Security

SSL encryption and access controls protect your personal information at all times.

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No Data Sale

We do not sell or rent your personal data to any third party for marketing purposes.

✏️

Your Rights

You may request access, correction, or deletion of your personal data at any time.

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Cookies

We use cookies for session management, analytics, and platform performance. You may manage cookie preferences in your browser.

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Contact Us

For any privacy-related query, contact our support team at [email protected].

1. Information We Collect

dhk71 collects personal data in three broad categories: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party partners such as payment processors and identity verification services. The specific data collected in each category is set out below.

Information You Provide Directly

  • Registration details: full name, date of birth, email address, and mobile phone number (used for OTP verification).
  • Identity verification documents: copies of national ID, passport, or other government-issued identification required to complete KYC checks.
  • Payment information: mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and card details (Visa, Mastercard) submitted when making deposits or withdrawals.
  • Communications: messages sent to our customer support team, including chat transcripts, email correspondence, and any feedback or complaint submissions.

Information Generated Automatically

  • Device and browser data: IP address, device type, operating system, browser version, screen resolution, and unique device identifiers.
  • Usage data: pages visited, features used, session duration, betting and gaming history, deposit and withdrawal records, and interaction logs with customer support.
  • Location data: general geographic location inferred from your IP address, used for fraud prevention, regulatory compliance, and platform personalisation.
  • Cookies and similar tracking technologies: session cookies, analytics cookies, and preference cookies. Full details are set out in Section 5 of this Policy.

Information from Third Parties

  • Identity verification results from KYC service providers engaged by dhk71 to verify the age and identity of registered players.
  • Transaction verification data from payment processors, including transaction status, timestamps, and reference numbers for deposits and withdrawals.
  • Fraud detection signals from third-party anti-fraud and security services used to protect the integrity of the platform and the security of player accounts.

2. How We Use Your Information

dhk71 processes personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal data are as follows:

  • Account creation and management: to register your dhk71 account, verify your identity, maintain your account records, and enable you to log in and use all platform features.
  • Processing financial transactions: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records.
  • Customer support: to respond to your queries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
  • Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account abuse, bonus misuse, and other illegal or prohibited conduct on the platform.
  • Platform improvement and analytics: to analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of dhk71.
  • Responsible gaming compliance: to monitor gameplay patterns and financial activity to identify potential problem gambling behaviour, to apply responsible gaming tools, and to enforce age verification and self-exclusion requests.

We will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without your explicit consent. We do not use your personal data to serve targeted advertising from third-party advertisers. Any promotional communications from dhk71 itself are sent only to players who have opted in to receive them.

dhk71 processes personal data only where a lawful basis exists. Depending on the specific purpose, we rely on one of the following legal bases:

  • Contractual necessity: processing your registration data, payment details, and account activity records is necessary to perform our contractual obligations to you as a registered player on dhk71.
  • Legal obligation: we are required to collect and retain certain data (including KYC documents and transaction records) to comply with applicable anti-money laundering laws and financial regulations.
  • Legitimate interests: we process device data, usage analytics, and fraud-detection signals based on our legitimate interest in maintaining a secure, fair, and well-functioning platform for all players.
  • Consent: where we rely on consent as a basis for processing (for example, to send promotional communications), you may withdraw that consent at any time by contacting our customer support team or updating your account preferences.

4. Sharing Your Information

dhk71 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are permitted to use it only for the specific purpose for which it was shared.

Service Providers

  • Payment processors (bKash, Nagad, Rocket, Upay, Visa/Mastercard acquiring banks): to facilitate deposits and withdrawals and verify the status of transactions.
  • KYC and identity verification providers: to verify that players meet the minimum age requirement of 21 and that the identity information provided is accurate.
  • Analytics and fraud-detection service providers: to help us analyse platform performance, detect unusual patterns, and prevent fraudulent activity. These providers process data only as instructed by dhk71 and may not use it for their own purposes.

Legal and Regulatory Disclosure

dhk71 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law or where we reasonably believe such disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights or safety of dhk71 or third parties. Any such disclosure will be limited to the minimum data necessary for the stated purpose.

5. Cookies and Tracking Technologies

dhk71 uses cookies and similar technologies to operate the platform, improve user experience, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

  • Strictly necessary cookies: required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without preventing the platform from working.
  • Analytics cookies: used to collect aggregated, anonymised information about how players use dhk71, including which pages are visited most frequently and where users encounter errors. This data helps us improve the platform.
  • Functional cookies: used to remember your preferences such as language settings and display options, so you do not need to re-enter them on each visit.
  • Security cookies: used to authenticate users, prevent fraudulent use of accounts, and protect both dhk71 and its players from unauthorised access and malicious activity.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of dhk71 and your ability to access some features. For more information on managing cookies in your specific browser, refer to your browser's help documentation.

6. Data Retention

dhk71 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply: active account data is retained for the full duration of your account; KYC documents and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations; customer support correspondence is retained for three years from the date of the last interaction.

When personal data is no longer required and no legal obligation exists to retain it, dhk71 will securely delete or anonymise it in accordance with our internal data destruction procedures. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

7. Your Rights

As a data subject, you have the following rights in relation to the personal data dhk71 holds about you. To exercise any of these rights, please contact our customer support team using the contact details provided at the end of this Policy. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.

  • Right of access: you may request a copy of the personal data dhk71 holds about you, together with information about how and why it is being processed.
  • Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
  • Right to erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to any legal obligations that require us to retain data for a specified period.
  • Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances, for example while we investigate a rectification request.
  • Right to withdraw consent: where we rely on consent to process your data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

dhk71 will not charge a fee for handling rights requests submitted in good faith. However, we reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded, repetitive, or excessive.

8. Security of Your Information

dhk71 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, access controls that restrict employee access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of our platform infrastructure, and secure data storage with encrypted backups.

While we take all reasonable precautions to safeguard your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, dhk71 will notify affected users promptly and take all appropriate remedial steps. You should also take steps to protect your own account by using a strong, unique password and never sharing your login credentials with any third party.

9. Children's Privacy

dhk71 is strictly an adult platform for users aged 21 and above. We do not knowingly collect, solicit, or process personal data from any individual under the age of 21. If we discover or are notified that we have inadvertently collected personal data from an underage individual, we will immediately suspend the associated account, delete all personal data collected from that individual, and take appropriate steps to prevent any recurrence. If you are a parent or guardian and believe your child has registered on dhk71, please contact our support team immediately at [email protected] so we can investigate and act without delay.

10. Changes to This Privacy Policy

dhk71 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their accounts. We encourage all players to review this Policy periodically.

Your continued use of dhk71 following the publication of any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you should stop using the platform and contact customer support to request account closure.

11. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how dhk71 handles your personal information, please contact our customer support team. We are available 24 hours a day, 7 days a week. All data-related requests will be acknowledged within 48 hours and handled with full confidentiality.

Contact us: [email protected]